Shipping policy

nusosei ("we" and "us") is the operator of "www.nusosei.com" ("Website").

By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Policy

This shipping policy outlines the logistical procedures for B2B and B2C procurement of the nusosei pill box organiser. As a wholesale partner, your orders are processed with the efficiency required for professional retail and distribution environments.

Consumer Orders (D2C)

Order processing: Orders are processed within 2–3 business days of payment confirmation. Orders placed after 2:00 PM GMT on Fridays or over the weekend begin processing the following Monday.

Delivery time: Once dispatched, standard UK delivery typically takes 2–4 business days.

Shipping cost: Calculated at checkout based on your order and delivery address. Orders over £50 qualify for free UK shipping.

Tracking: You'll receive a dispatch notification with tracking details so you can follow your order's progress.

Damaged in transit: If your parcel arrives damaged, please reject it from the courier if possible, or contact us at info@nusosei.com with photos as soon as you notice. We'll arrange a refund or replacement once the courier's investigation is complete.

Lost in transit: If your order hasn't arrived within the expected window, contact us and we'll investigate with the courier and arrange a refund or replacement once loss is confirmed.

Cancellations: You can cancel your order any time before it has been dispatched. Once dispatched, please refer to our Refund Policy.

Insurance: All parcels are insured for loss and damage up to the value stated by the courier.

Business Orders (B2C)

Order Processing

Processing time: All wholesale orders are processed within 2 to 4 business days of payment confirmation.

Bulk verification: High-volume orders may require an additional 48 hours for quality control inspection of the matte metallic finishes and spring mechanisms.

Order cut-off: Orders placed after 2:00 PM GMT on Fridays or over the weekend will begin processing the following Monday.

Shipping Rates and Estimates

Calculated at checkout: Shipping charges for your B2B order will be calculated and displayed based on total weight and destination.

Tiered shipping: We offer palletised shipping for large-scale inventory restocks to ensure the safety of the aluminium outer shells.

Estimated delivery: Standard B2B delivery within the UK typically takes 3 to 5 business days once dispatched.

International Shipping

Customs and duties: Your company is responsible for any customs and taxes applied to your order (tariffs, taxes, etc.) during or after shipping.

Regulatory compliance: Our pill organisers are designed to meet standard consumer goods requirements, but wholesale partners must ensure compliance with local medical-adjacent storage regulations.

Damages and Loss

Transit protection: All Nusosei units are shipped in protective boutique-grade packaging to prevent abrasions to the metallic surface.

Reporting window: Please inspect all pallets upon delivery. Any damaged units must be reported to our support team within 72 hours of receipt with photographic evidence.

Returns Policy

Wholesale returns: We do not accept returns for B2B orders unless the items are defective or damaged upon arrival.

Defective units: Should a spring mechanism or pop-up function fail due to a manufacturing fault, we will provide a direct credit or replacement for those specific units.

Tracking Notifications

Upon dispatch, customers will receive a notification from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at info@nusosei.com.